Customer service

Please feel free to contact me for any questions you may have!

Heidi Rimereit  

​​

  Aerialluxdesigns@gmail.com

RETURNS

We are sure you will love your ALD wear, but if anything is wrong with it from production then email: aerialluxdesigns@gmail.com.

Returns can only be accepted if they are in original condition, which means that it is unworn, all labels must be attached, and in no condition with marks or smell after sweat, makeup etc. We understand that buying clothes online may be risky, so to solve this issue we also offer a store credit for full priced items if it is returned within 14 days after purchase.

 

We do not refund shipping cost if you send the clothes back to us. Please use a postal service with tracking when sending your order. We take no responsibility for items lost in transit. 

 

All discounted wear are final sale. 

 

Refund process, return to this adress: 

Aerial Lux Designs 

Att: Heidi Rimereit

Erfjordgata 29 H0201

4014 Stavanger

Norway

 

Once your return is inspected we will send you an email to notify of the approval or rejection of your refund. 

PRIVACY POLICY / TERMS OF USE

Use and ordering implies full acceptance of the terms. Your are obliged to read carefully through the following:

 

When you purchase something we collect your information as of the buying process, such as your name, address and email. With your permission we send you updates about news. 

When you provide personal information to make a purchase it will be safe with us and only used only for that specific reason.

To protect your personal information we take reasonable precautions and follow industriy best practices to make sure it is safe.

We reserve the rights to modify this privacy policy at any time so please review frequently. 

 

Note: You might get an additional cost when it comes to your lands import duties.

Your pole wear is shipped within 2-3 business days. Delay in transit is out of our hands. Once it is left the ALD headquarters it is in the care of the shipping company.